What "fixed" looks like when every desk answers the same way.

One standard, described honestly

• Central intake catches what any desk misses — a missed call at any location triggers the same instant text-back with that location's booking path. The floor is identical everywhere; local staffing stops deciding whether a lead survives.
• Follow-up is a sequence, not a site habit — the same touches run at every location automatically, so persistence stops depending on which manager believes in it.
• Every location carries an SLA with monthly numbers — answer rate, median response minutes, follow-up completion. Sites see their own scorecards and each other's ranks; drift gets caught in weeks instead of years.
• The scorecard runs on a schedule — periodic identical probes keep the measurement honest, because self-reported compliance drifts exactly like the habits did.

What's deliberately absent: any product name, and any pretense that culture alone fixes structure. Great managers help; the fix works at the sites without them too. That's what "standard" means — and what the discovery scopes, which is why we won't quote before measuring.

What engagements look like

Builds start at $2,500, quoted in writing after the discovery, scoped to your actual spread. The same identical probes rerun after the build — before/after per location, as timestamps. Groups typically fund the whole engagement out of the weakest location's recovered conversion alone.