The only fair comparison is an identical probe.

The four axes

• Consistency coverage (30%). Whether a standard actually runs across sites — central intake, per-location SLAs, monthly numbers — versus each desk's inherited habits.
• Best-location speed (30%, shared). Your ceiling: what the group is capable of when handling works.
• Worst-location honesty (same axis). Your floor — and the assessment's spread between your two answers is itself the first diagnostic.
• Follow-up standardization (20%) and channel coverage (20%). Whether persistence is a sequence every site runs, and whether every intake channel lands somewhere owned at every location.

Self-reported first, measured second

The free score is what you tell us, labeled as that. The $500 discovery measures every site identically: timed test inquiries — same script, same channels, same hours — into each location over five business days, per your written permission. Every outcome timestamped at the source. You get the scorecard: per-location answer rates, response speeds, follow-up counts, ranked, beside your self-reported guesses. Owners are usually wrong about which location is worst — that finding alone reorganizes the next leadership meeting.

What we don't do

• No location managers are named-and-shamed in writing — the scorecard ranks sites and steps, and the working session plans fixes, not firings. Structural findings get structural language.
• Test inquiries never book real slots, and every probe is identified to leadership after the window.
• No padded findings. "Your spread is tight" is a deliverable we're glad to hand you, in writing.

Pricing note: the $500 discovery covers up to three locations; larger groups get a quoted per-site addition in writing before anything runs — published-floor pricing, same as everything else here.

Prices on the page, where they belong

Discovery is prepaid and scheduled online in one step. Additional locations quoted in writing before anything runs.