From the measurement desk
Written for the question you actually typed.
Each piece answers one operator question in the operator's words, with the measured data we have and arithmetic anyone can check.
I think I know which of our locations is the weak one — am I probably right?
Probably not, and the reasons are structural: why owner intuition ranks locations by demand and personality instead of handling, and what identical probes reveal.
Should the group take over lead handling from the locations entirely?
The centralize-or-standardize decision: what central intake does well, what it breaks, and the hybrid most groups actually need.